Privacy Policy

Hayes Machinery - Privacy Policy

This page is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the Hayesmachinery.co.uk website and any communication (for example telephone) made between us relating to such use.

Hayes Machinery is a trading name which is owned by J Hayes Group Ltd. J Hayes Group Ltd is the data controller of the information you provide. J Hayes Group Ltd is a company registered in England and Wales with registered number 07245826. Our registered office address is North Aller Farm, South Molton, Devon, EX36 3RF

We may change our privacy policy from time to time. This policy was last updated on 01/07/2020.

What We Collect

The information we collect when you place an order with us includes:
Your name
Contact information including email address

On occasion, we may also require further documentation which will act as proof of identity for prevention of fraud purposes and for purchasing restricted products.
Through your product reviews or surveys, you may provide us with further personal data including family size, affluence and gender or we may collect such data from third party data aggregators. Furthermore, we may have images of you through testimonials, profiling data, technical information about your internet connection and browser. As well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked to, IP addresses and cookies.

Why Do We Collect This Data?

We collect this information to help provide you, the customer, with a better service and provide you with better products. We use this information to keep records, notify you about new products and promotions mainly through email. And to improve our products and services. We may also contact you to gather feedback about our products and services to enable us to improve them for your future experience.

Links To Other Websites

Our website may contain links to external sites. Once you leave our site, we have no control over the external site. Therefore, we cannot be responsible for your security and privacy whilst on these sites. The information you provide to these sites is your responsibility and will be governed by their privacy policies.

How Long Do We Keep Your Information?

We will only keep your personal data for as long as it remains necessary in line with the reason that we collected it from you and to meet any legal requirements (such as resolving a dispute). The time that the personal data is kept for is called the retention period. We retain your personal data relating to the purchase of your products for a period of 10 years after your purchase. This is in line with certain product liability provisions under the Consumer Protection Act 1987.

When You Contact Us

If you get in touch by email or live chat to ask a question about your order or our services, we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help.

Creating An Account With Hayes Machinery

Creating an account with Hayes Machinery allows you to save your details and enable you to have a quicker experience when using our website.

It’s important that you also take responsibility for protecting your account information. Make sure your password is complex and never share it with others. We’ll never ask for your account password via email or phone. And we advise that you change your password occasionally. If you think anyone has accessed your account information without your approval, contact us to let us know.

Controlling Your Data

You may choose to change or restrict your personal data at any time. If you have made an account with Hayes Machinery, you can log in and update or change your data at any date. If you have previously agreed for us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing to us at info@hayesmachinery.co.uk.

Any promotional email we send you will include an unsubscribe link enabling you to remove yourself from our marketing list with just a few clicks.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Our Finance Provider

For finance purchases we use Omni Capital Retail Finance; you will be required to share your data to this provider to be able to access any finance options. Omni Capital Retail Finance can be contacted at Belvedere House, Basing View, Basingstoke RG21 4HG or 03332 408 317.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Whilst making payments online we use Verified by Visa, Mastercard, Discover, Paypal, and American Express Safekey, which safeguards you from unauthorised use of your cards.

Cookies

Cookies are small files containing letters and numbers that are stored in your browser or the hard drive of your device and it is used to transfer information.
For more information on how we use cookies see our Cookies Policy.

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