Hayes Machinery, a trading name of J Hayes Group Ltd, is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited and is authorised and regulated by the Financial Conduct Authority, registration number 07245826. Address North Aller Farm, South Molton, Devon, EX36 3RF. Credit is subject to status.
To be eligible to apply for finance, you must be 18 or older and have been a UK resident for more than 3 years. You must also have a Hayes Machinery ‘My Account’. Other conditions may apply and we cannot guarantee that your application will be accepted. The stock will not be allocated until the application has been completed and approved. We reserve the right to withdraw finance on certain products at any time.
If you’ve used finance to buy from Hayes Machinery in the past, you’ll keep your payment plan with Omni Capital Retail Finance, until the balance is paid off. If you want to buy using finance, you’ll need to apply for a new plan with Omni Capital Retail Finance. For customers who need help with their existing payment plan, you can contact Omni Capital Retail Finance for more information about a new plan, you can contact 0333 240 8317 or by using this link http://www.omnicapitalretailfinance.co.uk/contact/customer/
If you’ve been accepted and you’re buying a product from Hayes Machinery, please note that all payments will need to have cleared prior to delivery or collection.
Once the finance has been agreed between you the customer and Omni Capital Retail Finance, this contact is between you the customer and Omni Capital Retail Finance. Hayes Machinery can not get involved with this as we do not have access to your account with or details with Omni Capital Retail Finance.
If you are for any reason unhappy with your Omni Capital Retail Finance plan and wish to make a complaint, please contact them on the above details as soon as possible.
If you are not happy with their decision regarding your complaint and wish to take it further, you can ask the Financial Ombudsman Service to review your complaint. You can contact them using the details below:
Phone – 0300 123 9123
Email – email@example.com
Online – www.financial-ombudsman.org.uk
Letter – The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.